Wireless Broadband Internet FAQ's
Q: What is Fixed
Wireless Broadband?
A: Fixed wireless broadband is a method of delivering high-speed data utilizing wireless
connections. There is no need for any phone or cable connection. All traffic
is transported with wireless technology.
Q: How is Internet service is
provided?
A: WiMAX Express installs a Customer Premise Equipment (CPE) at the customer
facilities. This equipment consists of a radio antenna located outside of your home
or business.
Q: How fast is the WiMAX
Express connection?
A: Our service is comparable to DSL and Cable Internet
Q: Where is the service available?
A: Our current network provides service in the Lincoln and Mercer Counties. The maps
provided on this website are not guaranteeing a signal, because terrain and foliage play
in the quality of a signal. We also have plans of expanding our coverage area in the near
future.
Q: How much time it takes to have
service?
A: We can provide you with service in an average of 1-5 business days. If faster
service is required, please contact us for further
details.
Q: Does rain or other weather
conditions affect service?
A: No, our service operates on a frequency not affected by any type of weather. If the
signal is going through alot of trees, your signal could be affected.
Q: Is the wireless network
encrypted?
A: Yes. DES (Data Encryption Standard) is used in our wireless network, using a symmetric
encryption standard consisting of a 64-bit key
Q: As my business grows and our
broadband needs increase, can I change my connection speed?
A: Yes. If you need to upgrade your connection, simply gives us a call. Normally there is
no need for a technician to be dispatched.
Q: DSL is not available in our
location. Will that prevent us from getting WiMAX Express service?
A: No. There isn’t even a phone line required.
Q: Is wireless the same as satellite?
A: No, although the installation looks similar and employs a small antenna on the roof,
Fixed Wireless is terrestrial rather than extraterrestrial. Because Fixed Wireless
receives its signal from an access node only a few miles away, it is much faster (less
latency) than satellite, which has to travel almost 22,000 miles for its signal.
Q: How does wireless Internet connect
to my computer?
A: Wireless Internet connects to your computer via a standard Ethernet cable. Most
computers now come with Ethernet ports built in. If you have an older computer that does
not have an Ethernet port, we can provide one for you.
Q: Are there any wireless Hot Spots
available so I can connect my laptop when I’m out on the road?
A: We have some wireless hotspots currently in Stanford. We plan on expanding this in
the future.
Q: Are you like everyone else such
as the cable and phone companies, where the price of the service goes up after so long?
A: We have no introductory prices for the first few months. The prices listed here are
what they are. Also you don't have to have any "bundled package" in order to
save.
Phone Service FAQ's
Q: What is
Lightyear?
A: Lightyear is an
affordable and easy-to-use broadband telephone service. Designed with both residential and
business customers in mind, Lightyear allows anyone with broadband (high-speed) Internet
access to use their regular phone to make UNLIMITED calls to anywhere in the U.S. and
Canada for as little as $24.99 per month.
Q: Can your phone
service use my existing home phone?
A: With our phone adapter, you can have our phone service, plugged directly into your
existing wiring.
Q: Can I keep my
existing phone number?
A: Yes, there will be a temporary phone number for you to use for about 2-4 weeks. Then
your existing phone number will be applied to your Lightyear phone service by LNP (LOCAL
NUMBER PORTABILITY). Customers with a Eubank phone number are not able to LNP their number
at this time.
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